Terms and Conditions
Effective Date: 3/25/26
1. Agreement to Terms
These Terms and Conditions ("Terms") are a binding agreement between you and Solar Exit Support ("CMS," "we," "us," or "our") governing your access to and use of cancelmysolar.com and any related pages, forms, and services (collectively, the "Services"). By using the Services or submitting your information, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.
We may update these Terms at any time by posting a revised version with a new Effective Date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
2. Our Services
CMS provides an intake, education, and referral service that connects homeowners with attorneys, advocates, or specialists who may be able to assist with solar contract concerns. CMS is not a law firm, does not practice law, and does not provide legal, financial, tax, credit-repair, or debt-relief advice. No attorney-client relationship is formed with CMS by using the Services. Any attorney-client relationship arises only through a separate written agreement with an independent attorney or firm.
3. Eligibility
You must be at least 18 years old, a resident of the United States, and legally capable of entering into contracts. By using the Services, you represent that you meet these requirements, that the information you provide is your own or you are authorized to provide it, and that you are authorized to seek assistance for the property and contract in question.
4. Information You Provide
You are responsible for the accuracy and completeness of the information you submit, including your phone number. You represent that any phone number you provide belongs to you, that you are the regular user and customary carrier of that number, and that you will notify us promptly if the number is reassigned or no longer yours. Incomplete or inaccurate information may affect our ability to assist you, and we may decline or discontinue service if we believe submitted information is false or misleading.
5. TCPA Consent to Calls and Text Messages
Please read this section carefully — it affects how we may contact you. By submitting your phone number through any form on our website, clicking a submit button beneath a consent disclosure, or otherwise providing your number to us, you give your prior express written consent for Solar Exit Support and the specific partners identified at the point of submission to contact you at that number — including a wireless number — using an automatic telephone dialing system, an artificial or prerecorded voice, and/or SMS/MMS text messages, for purposes including responding to your inquiry, marketing, and follow-up regarding solar contract assistance.
- Consent is not required to purchase. Providing consent is not a condition of purchasing any goods or services. You may reach us instead by calling (833) 614-3636.
- Message frequency varies based on your activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- Opt out at any time. Reply STOP to any text to cancel, reply HELP for assistance, ask a representative to add you to our internal Do Not Call list, or call (833) 614-3636. Revocation may be made by any reasonable means and will be honored promptly, and in any event within ten (10) business days.
- Calling hours. Telemarketing calls are placed only between 8:00 a.m. and 9:00 p.m. in your local time zone.
- Recording. Calls may be monitored or recorded for quality and compliance purposes.
- We maintain a written internal Do Not Call policy, train our personnel on it, and will provide a copy upon request.
We record and retain the date, time, IP address, page URL, and the exact disclosure text shown at the moment of your submission as evidence of consent.
6. Email Communications
If you provide an email address, you consent to receive transactional and marketing emails from us. Every marketing email includes a functioning unsubscribe mechanism consistent with the CAN-SPAM Act. Unsubscribing from marketing email does not stop transactional messages relating to an active request. You may also opt out by calling us at (833) 614-3636.
7. No Guarantees
CMS makes no promises or guarantees about specific outcomes, timelines, savings, cancellations, refunds, or financial results. Testimonials, reviews, and examples reflect individual experiences and are not a guarantee that you will obtain similar results. All information provided is general and educational in nature and is not a substitute for advice from a licensed professional.
8. Acceptable Use
- Do not submit false, misleading, or third-party information without authorization.
- Do not use the Services for any unlawful, fraudulent, or abusive purpose.
- Do not attempt to gain unauthorized access to our systems, scrape, reverse engineer, overload, or interfere with the Services.
- Do not use automated means to submit forms or harvest data from the site.
9. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is owned by or licensed to CMS and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission. You grant us a non-exclusive license to use information you submit for the purposes described in these Terms and our Privacy Policy.
10. Third-Party Services and Links
The Services may link to or involve third parties, including attorneys and service providers. CMS does not control and is not responsible for the acts, omissions, fees, services, or content of any third party. Your dealings with third parties are solely between you and them.
11. Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.
12. Limitation of Liability
To the fullest extent permitted by law, CMS and its officers, employees, and agents will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, data, or goodwill, arising from or relating to your use of the Services. Our total aggregate liability for any claim will not exceed one hundred U.S. dollars ($100.00). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
13. Indemnification
You agree to indemnify, defend, and hold harmless CMS from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your violation of these Terms, or your submission of information you were not authorized to provide.
14. Dispute Resolution and Arbitration
Please read carefully. Except for claims brought in small claims court and claims seeking injunctive relief for intellectual property misuse, any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration will take place in the county of your residence or by remote/telephonic hearing at your election. Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. You and CMS each waive the right to participate in a class, collective, consolidated, or representative action. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court while all others remain in arbitration.
Opt out of arbitration. You may opt out of this arbitration agreement by calling (833) 614-3636 with your name and the statement "I opt out of arbitration" within thirty (30) days of first using the Services. Opting out will not affect any other part of these Terms.
Notice of dispute. Before starting arbitration, you agree to send us a written description of the dispute and to allow sixty (60) days for informal good-faith resolution.
15. Governing Law
These Terms are governed by the laws of the State of Oklahoma and applicable federal law, without regard to conflict-of-law principles. Subject to Section 14, any action not subject to arbitration will be brought exclusively in the state or federal courts located in Oklahoma County, Oklahoma.
16. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violation of these Terms. Sections that by their nature should survive termination — including Sections 9 through 15 — will survive.
17. Severability and Entire Agreement
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and CMS regarding the Services. Our failure to enforce any provision is not a waiver of it.